Our Haberdashery is Now Open. Limited Hours Monday-Friday & by Appointment. Free U.S. Continental Shipping

HELP

If you have a question, need help using our site, or would like further information about our merchandise, please contact us.
Call (415) 397-4740 or email info@cablecarclothiers.com

FREQUENTLY ASKED QUESTIONS

What payment methods does Cable Car Clothiers accept?

We accept Visa, MasterCard, and American Express. Payment is only debited from your card at time of sale.

Is my payment secure?

To help ensure that your shopping experience is safe, simple and secure Cable Car Clothiers uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

To register at Cable Car Clothiers, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

Please note that Cable Car Clothiers may use your contact details to inform you of the latest arrivals as well as style and lifestyle inspiration. If you would prefer not to receive these updates, you can unsubscribe in your email preferences. 

For further detail, view our privacy policy

Do I need an account to place an order?

You don’t need an account to complete a purchase. However, if you register with us and you will be able to enjoy the following benefits through your Cable Car Clothiers account:

  • Gain access to your Wish List and Recommendations
  • Save your address and card details for faster shopping
  • Manage your account details, order history and email preferences.

What are shipping costs?

California
Standard: $10
2nd day: $28
Overnight: $40

US Non-California 
Any US state that is not CA, AK, or HI
Standard: $15
2nd day: $33
Overnight: $55 

Non-Domestic & International 
Any region not part of US plus any US territory plus AK and HI
$40.00 

Do you ship to post office boxes?

Please note that we are unable to deliver to Post Office boxes.

What is your return & exchange policy?

Thank you for your patronage and shopping with Cable Car Clothiers. Merchandise may be returned within 7 days of purchase date for exchange or store credit only. No cash or credit card refunds. All sale items are final sale. All special order and made-to-measure items are final sale.

Do you have gift cards?

Yes! We have gift cards. They may be used for making purchases at our store, by phone or online. They may not be redeemed for cash or applied as payment to any account, unless required by law. Cable Car Clothiers does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use or resale of cards. Acceptance of a gift card constitutes acceptance of these terms and conditions, which may change at any time. 

Purchase a gift card

Who do I contact to help with purchase?

If you need help:

  • Placing an order
  • Tracking your purchase
  • Arranging your return or exchange
  • Choosing the right size and fit

Call us: (415) 397-4740 or email us at info@cablecarclothiers.com